Jeep Compass ownership review: Major problems one month after purchase

Within 40 days of delivery and barely driving a few hundred kilometers, his car developed serious engine problems.

BHPian agm recently shared this with fellow enthusiasts.

Hello fellow Team BHPians,

I am contacting on behalf of my brother who purchased a Jeep Compass diesel 4×4 Automatic Limited (O) on 8th September 2022 from Car Planet Enterprises Pvt Ltd, Raipur. Within 40 days of delivery, and barely driving a few hundred kilometers, his car developed serious engine problems.

I quote his ordeal below for all of you to read. The same has been posted on Twitter but the issue doesn’t seem to be going anywhere right now.

My jeep compass diesel 4*4 automatic limited (O) experience – first 40 days

  1. Vehicle purchased on 8 September 2022, idled at home for 10 days awaiting RTO
  2. Started using it around 18 September – normal driving did not exceed the speed above 80 km/h.
  3. On October 19, 2022, while driving, the engine suddenly shut down and refused to start. Tried 3 times.
  4. Called RSA immediately and had the vehicle towed to the dealer the same day on October 19, 2022. 1100 kms on the odo at the time the tow truck took the vehicle to the dealer’s workshop.
  5. I called the dealer the next day and they said they could not diagnose the problem.
  6. I visited the dealer on October 21st, at which time they verbally told me that the engine has frozen and that it was a broken shaft.
  7. I wrote mail to service.indiajeep@stellantis.com as well as gm.sales@carplanet.org.in & jeep.india@fcaindiagroup.com. Enter the question. No response so far.
  8. I have requested a brand new car with the exact same specs or if not possible a new engine fitted to the manufacturing unit towards the dealer workshop to ensure proper QA. No response to this either.
  9. Plans legal action if no response by the week ending October 30.

Owner: Premal Mishra
Registration: CG04NW8640
WINE: MCANJRCY7NFA96253*7N
Date of purchase: September 8, 2022 Problem occurred: October 19
Current location of the vehicle: At dealer workshop. Dealer: Car Planet Enterprises Pvt Ltd.
Raipur Chhattisgarh, India

Here’s what BHPian Mustang_Boss had to say on the matter:

The scary stories about Jeeps & Tata seem to have no end.

I honestly don’t know how to console you with your experience with your brand new car. I can’t even imagine the pain one would go through when a brand new vehicle breaks down on the road.

Would you like to clarify the following:

  1. How many miles has your Jeep been on when you called RSA? How many km is it on the Odo upon delivery?
  2. Any red flags during PDI? Especially with the seller’s behavior?
  3. Any warning lights on the speedo/console?

Here’s what BHPian AtheK had to say on the matter:

I believe that Jeep is slowly developing its reputation as the most unreliable car of modern times, and the number of Jeep horror stories continues to mount.

To the credit of tata motors they actually respond and try to help, Jeep on the other hand seems to just ignore such issues.

Sad for the owner and my faith in Jeep goes down every time I read a thread like this. Hopefully a solution will be found quickly and Jeep will fix this.

Here’s what BHPian is sulking had to say on the matter:

I think I’ve shared my opinion about Jeep several times on this forum, especially from personal experience.

As rightly pointed out above, problems can always occur in machines, but it is how these problems are solved that matters.

I’m just amazed to see how they just keep launching new products without offering any ASS to the existing ones.

For your situation, I just hope against all hope that your problem is resolved soon. I can totally relate to how you feel after spending so much money and putting so much faith in a brand.

Here’s what BHPian sameer_vwagner had to say on the matter:

Hi man – so sorry to hear about this horrible experience. In addition to everything you do:

  1. Tweet about this experience to the FCA and also tag the consumer forum (https://twitter.com/consaff) – follow these accounts first and then tweet. If they don’t respond, send them a DM. You will need this if the problem remains unresolved.
  2. Talk to the CRM at the dealer and have the email ids of all up-line ready (the email alias may not help, ask for actual email ids).
  3. Write to a couple of car magazines and explain your experience in detail, good chance they will pick it up.
  4. Tell them that you/your brother will be present when they change the engine and not start the same without either of you physically present. From the way you’ve described your ordeal, I won’t take them at face value.
  5. Make sure the dealer helps you with RC and insurance changes once the new engine is fitted to the car.

Good luck!

Check out BHPian’s comments for more insight and information.

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